Corona Virus Update:
Branch Lobbies Temporarily CLOSED. Drive-ups OPEN.
June 8, 2020
Thank you for your membership at Avestar Credit Union. During the past few months, many changes have taken place. We appreciate your patience and flexibility as we have adjusted our service to keep you the member and our employees safe and continue to meet your financial needs during this unprecedented time.
Branch lobbies will remain closed until the end of June for the health and safety of everyone. We're still here and ready to help you with all of your financial needs. We know that with the lobbies closed for transactions, our drive-thrus can be busy. In addition to handling transactions, our drive–thrus are also being utilized for loan closings and DMV services. Please be assured we are working as fast as we can to process your transactions.
We encourage you to utilize our online banking, mobile app, and ATMs for your routine needs. You can deposit a check from your phone anytime, anywhere. See our website for easy steps and instructions.
We know many of you are facing financial difficulties and we're here to help by phone or by appointment. If you have any questions about any of our services, please reach out.
May 18, 2020
Wisconsin financial institutions understand the importance of stable and uninterrupted delivery of important financial services, such as access to money and credit, during this time of crisis.
That is why Avestar Credit Union remains open for business and will continue to be available to meet the financial needs of our members. State and federal regulations require us to be prepared for situations like pandemics, with tested and proven business continuity plans and procedures that ensure we continue to serve our local communities during difficult times. The most important thing for the public to understand is that your money is safe and sound at Avestar. Deposit insurance covering at least $250,000 per person ensures the security of our members funds.
The physical and financial wellness of our members is the top priority. We stand ready and able to assist members through the financial hardships they may encounter in the coming weeks.
Regarding physical wellness, members may notice slight changes at Avestar, such as drive-through only access with extended hours, or the need to schedule an appointment. Avestar will continue working to provide uninterrupted services to meet the financial needs of our members. Avestar offers remote-access, including mobile account access, online banking, and ATMs.
Avestars' safety measures are designed to protect the health of employees and members while providing continuous access to financial resources.
We are all in this together. Communication is key. If you have any questions on how to access your funds or need advice on financial options or strategies to use during the COVID-19 crisis, please feel free to give us a call at 920-478-2151.
Kay Radloff, President
On April 20, 2020, Gov. Tony Evers announced Wisconsin's "Badger Bounce Back" plan which outlines important criteria for Wisconsin to be able to reopen its economy in phases and includes steps to make sure workers and businesses are prepared to reopen as soon as it is safe to do so.
Badger Bounce Back is all about: our resilience as a people and as a state. While being safe at home continues to be important, this plan is an all-out attack on the virus and it begins the process of preparing our businesses and our workforce for the important planning that will result in the safe and logical reopening of our economy.
The Badger Bounce Back plan is informed in part by the President's Guidelines for Opening Up America Again that was issued by the White House on April 16, 2020. Currently, Wisconsin does not meet the criteria the White House established to start reopening our state. The Badger Bounce Back plan takes important steps to get the state of Wisconsin there.
In preparation for this, Avestar Credit Union is following steps to get our lobbies ready to reopen. While everyone is getting anxious to get out of the house, Avestar is getting excited to have you back in our lobbies. Until that time comes, please continue safe social distancing. We will keep you posted on our status.
Kay Radloff, President
In these turbulent times, we want you to know that you can count on us to be here when you need us most.
The leaders of Avestar Credit Union continue to monitor the latest updates regarding coronavirus disease (COVID-19). We want to reassure you that we're here to help with any financial services you need during these difficult times. You can count on us to be there.
The safest and easiest way to access your money 24 hours a day during this outbreak is through our on line banking services. If you do not have our mobile app, now is a good time to download it and have access to our new mobile check deposit feature.
If you need to visit one of our branches, our dedicated staff stands ready to help with any needs. While our lobbies are now closed, we encourage you to use the drive-thru or ATMs. Our branches and all other facilities are being fully sanitized and we are following the latest public health protocols and directives to keep our employees and members safe.
If you've been financially impacted by this pandemic, our staff is prepared to discuss your options and help guide you through these uncertain times. Now, more than ever, we are here to support our members.
It is important to note that if we reach out to you, we will NEVER ask for confidential information such as your name, password, personal identification number (PIN) or other account information. You can review the Federal Trade Commission's advice for consumers to protect yourself from scams.
We at Avestar are proud to be a part of your lives and are honored by the trust you place in us. We are not only thinking about your financial security but your health as well. We are working diligently to ensure we are utilizing the best health practices during this pandemic and staying up to date on the latest protocols and recommendations from public health authorities. Our number one priority is protecting the health and safety of our employees who are here to serve you.
If you want to learn more about COVID-19, visit the CDC's resource center or our state health department website: www.dhs.wisconsin.gov. Please take care of yourself and those around you and do not hesitate to call us for any assistance you may need at. 920-478-2151.
Kay Radloff, President